Contact us

We’re always happy to hear from you. Whether you have a question about your order, need help choosing the perfect Italian ingredients, or simply want to share your feedback, the Diforti team is here to help. As a proud family-run business, we value every customer and take pride in offering personal, friendly service.

You can reach us easily through our online contact form, by email, or by phone — whichever suits you best. We aim to respond to all enquiries as quickly as possible, ensuring you receive the support and information you need.

If your query relates to an existing order, please include your order number so we can assist you more efficiently.

At Diforti, we believe great service is just as important as great food. Get in touch today — we’d love to help bring a little taste of Italy to your table.

FAQsReturns Policy

Our Operating Hours:
Monday - Friday: 08:00 - 17:30

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FAQs

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• Private customers orders: Standard delivery within 5 working days.
• Trade customers: Delivery days depend on your postcode area.

• Private customers: We try to process orders quickly, so if you contact us immediately after placing the order (before it is dispatched), we may be able to change or cancel it. However, once dispatched, we cannot guarantee changes or cancellation.
• Trading customers: Changes are possible by 1pm cut-off time the day before delivery. For urgent requests, please contact our team directly.

• Private customers: Credit/debit cards, PayPal, and other secure methods.
• Trade customers: Bank transfers, Direct Debit or card payments. We do not accept cash or cheques.

Yes — we offer a range of products that are suitable for gluten-free, vegan, vegetarian, and organic diets.