Frequently Asked...

Discover everything you need to know about shopping with Diforti. Our FAQs cover general information, ordering, delivery, and more — helping you shop with confidence and ease. Browse below for quick answers to common questions and guidance on making the most of your Diforti experience.

General / Ordering

Find answers to our most common questions about ordering from Diforti. From delivery times and payment options to account details and order tracking, our FAQs are here to make your shopping experience simple and stress-free. Explore below for everything you need to know before and after placing your order.

• For private customers: Yes — orders over £70 qualify for free delivery (UK mainland only).
• For trade customers: if minimum order reached. For more information, please contact our customer service.

• For private customers: £40.
• For trade customers: £100 (London) / For outside London, minimum order value may vary depending on the area. Please contact our customer service for more info.

• Private customers: Yes — Saturday delivery is available for £9.98. We do not deliver on Bank Holidays.
• Trade customers: Delivery days are Mon - Fri. We do not deliver on Bank Holidays.

• Private customers: Yes — you can select a preferred delivery date at checkout (fee applies).
• Trade customers: Allocated delivery days according to area.

Need more information?

Need more information?

Products / Availability / Quality

Learn more about Diforti’s products, availability, and quality standards. From sourcing and freshness to stock updates and ingredient details, our FAQs provide everything you need to understand what makes our Italian products special — and how we ensure every order meets the highest standards of taste and authenticity.

Yes — we offer a range of products that are suitable for gluten-free, vegan, vegetarian, and organic diets.

If a product is out of stock when you place your order, you can request to be notified when it’s back in stock, or you may choose to accept our suggested alternative of a similar item.

Yes — all Diforti products are made following traditional Italian recipes and methods, ensuring genuine taste and quality.

Need more information?

Need more information?

Payment & Security

Find out everything you need to know about payment and security at Diforti. Our FAQs explain accepted payment methods, online safety measures, and how we protect your personal information — ensuring every transaction is simple, secure, and completely confidential. Shop with confidence knowing your details are always protected.

Yes — we use SSL encryption and trusted payment gateways to protect your financial information.

• Private customers: Credit/debit cards, PayPal, and other secure methods.
• Trade customers: Bank transfers, Direct Debit or card payments. We do not accept cash or cheques.

Need more information?

Need more information?

Returns & Refunds

Learn about Diforti’s returns and refunds process. Our FAQs guide you through how to report an issue, request a return, or claim a refund quickly and easily. We’re committed to resolving any problems with care, ensuring you’re completely satisfied with every order.

No — due to the perishable nature of our goods, we only accept returns for items that are damaged, spoiled, or incorrectly delivered.

If you receive a faulty or damaged item, please contact us within 2 days with photos and details. Refund will be issued after investigation from our technical team.

Need more information?

Need more information?

Order Changes & Cancellations

Need to update or cancel your order? Our FAQs explain how to make changes, cancel an order, or correct details before dispatch. We’ll do our best to accommodate your request quickly and ensure your shopping experience with Diforti remains smooth and stress-free.

Private customers: Yes — If your order hasn't shipped yet, we may be able to update the delivery address. Please contact us as soon as possible with your order number and new address.

• Private customers: We try to process orders quickly, so if you contact us immediately after placing the order (before it is dispatched), we may be able to change or cancel it. However, once dispatched, we cannot guarantee changes or cancellation.
• Trading customers: Changes are possible by 1pm cut-off time the day before delivery. For urgent requests, please contact our team directly.

Need more information?

Need more information?

Account / Customer Service

Find help with your Diforti account and customer service support. Our FAQs cover how to create, manage, or update your account, plus how to reach our friendly team for assistance. We’re here to make your experience easy, personal, and enjoyable every step of the way.

You can reach us via our Contact Us page, by email, or by phone (provide your support channels). We aim to respond promptly to all enquiries.

Once your order is shipped, you’ll receive a tracking link by email so you can monitor its delivery progress.

You can place an order as a guest, but creating an account offers benefits like order tracking, faster checkout, and access to order history.

Need more information?

Need more information?

Wholesale Trade Account

You can apply by filling out our online Trade Account Application Form. You’ll be asked for basic business details such as company name, business type, address, VAT number/ company registration number and contact information. Once submitted, our team will review your details and get back to you.

We aim to review all applications within 3–5 working days. Once your application has been reviewed, you’ll receive an email confirming whether your trade account has been approved or if we need further details. If approved, we’ll create your trade account and send you your login details by email.

Yes — £100 (London) / For outside London, minimum order value may vary depending on the area. Please contact our customer service for more info.

• Access to trade-only prices
• Exclusive offers and promotions
• Easy re-ordering system
• Priority access to new product launches

No. Wholesale prices and agreed trade discounts are only visible once your trade account has been approved and activated. Until then, you will see retail (D2C) prices. Once logged in with an approved account, your specific prices and discounts will be displayed automatically.

No — we only sell retail items in full cases/boxes.

Need more information?

Need more information?