Return Request Form

Thank you for your return request. Please complete this form with your business name, invoice details and a brief description of the issue. Provide the product-code or name, batch number, purchase date and quantity affected.

Attach clear photographs showing the problem (damage, quality defect, incorrect item, expired/ out-of-date product) and select the preferred resolution. Once submitted, our team will review your information and respond promptly with next steps.

Please note this process is intended for business-to-business customers only. We appreciate your cooperation and look forward to resolving your request swiftly.

Why Sign up for a Trade Account?

Join our growing network of trade partners and enjoy the authentic taste of Italy at exclusive wholesale rates. Whether you run a deli, café, restaurant or speciality store, Diforti makes it easy to stock high-quality Italian products your customers will love.

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Priority Delivery

Get your orders faster with our dedicated trade delivery service.

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Trade Prices

Enjoy exclusive wholesale rates across our full Italian range.

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Repeat Purchases

Reorder your favourites quickly with easy account management.

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Exclusive Offers

Access trade-only discounts, promotions, and new product previews.

Frequently Asked Questions

View all FAQs

• For private customers: £40.
• For trade customers: £100 (London) / For outside London, minimum order value may vary depending on the area. Please contact our customer service for more info.

You can place an order as a guest, but creating an account offers benefits like order tracking, faster checkout, and access to order history.

Yes — we use SSL encryption and trusted payment gateways to protect your financial information.

• Private customers: We try to process orders quickly, so if you contact us immediately after placing the order (before it is dispatched), we may be able to change or cancel it. However, once dispatched, we cannot guarantee changes or cancellation.
• Trading customers: Changes are possible by 1pm cut-off time the day before delivery. For urgent requests, please contact our team directly.